Last updated: 7 October 2026
7 day returns
You can return eligible items within 7 days of delivery if they are unused, undamaged and in their original packaging with all accessories, manuals and gifts.
Damaged, faulty or wrong items
Contact us within 48 hours of delivery with a photo or short video and your order number. We will send a free replacement or give you a full refund, and you pay nothing for the return.
Items that cannot be returned
- Personal care, grooming and beauty devices that have been used or whose hygiene seal has been opened, such as hair removers, trimmers, ear cleaners, epilators and hair styling tools, unless they are faulty
- Items damaged through misuse or accidents
- Items returned without their original packaging or with missing parts
How to request a return
- Contact us by email or through our Contact page within 7 days of delivery with your order number and the reason for the return.
- We will confirm the return and arrange a pickup or tell you where to send the item.
- We check the item when it reaches us.
Refunds
Because you paid in cash on delivery, refunds are made by bank transfer to the bank account (IBAN) you give us. Approved refunds are processed within 5 to 7 business days after we receive and check the item. We refund the full price you paid.
Return delivery cost
Returns of damaged, faulty or wrong items are free. For change of mind returns, a return delivery fee may apply. We will tell you the amount before we arrange the pickup.
Cancelling before delivery
You can cancel free of charge before your order is shipped. Once it has shipped, please contact us rather than refusing the parcel, and we will help.
Exchanges
If you would like a different item, return the original and place a new order.